Hema Explorer iOS App Support

Find answers to your questions using our online support resources for the iOS app version of Hema Explorer.

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Important Information

Download the Quick Start Guide

View the Hema Explorer User Guide online, or download ePub and .mobi versions of the Hema Explorer User Guide to view and store on or mobile device.

iOS App User Guide
Hema Cloud User Guide

Quick Help


Hema Explorer Transition

The Explorer Platform has, and continues to be, a valuable source of navigation and exploration inspiration for thousands of users who have downloaded the Hema Explorer apps, subscribed to Explorer Pro map packs or registered on the Explorer Cloud. 
Unfortunately, the technology that the Explorer Platform no longer meets the requirements of the major app stores to enable us to continue to develop and enhance the Explorer products. As a result, we will no longer be offering the Explorer App for sale on the App Stores as of February 5, 2021. Hema will be working with its Explorer customers on the transition to the new platform. For more information click on this link.


Online Support

If you can't find a solution to your problem in our online how-to manuals, you can get online help by submitting a ticket to our dedicated Tech Support team.

Get online tech support

Still Need Some Help?

If you've exhausted all the avenues above and still can't get what you need.

Call our Brisbane head office on (07) 3340 0000 between 09:00am and 3:00pm Mon-Fri AEST (UTC+10).