Hema Explorer iOS App Support

Find answers to your questions using our online support resources for the iOS app version of Hema Explorer.

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Important Information

Download the Quick Start Guide

View the Hema Explorer User Guide online, or download ePub and .mobi versions of the Hema Explorer User Guide to view and store on or mobile device.

iOS App User Guide
Hema Cloud User Guide

Quick Help


Have you got the latest version?

Before getting in touch with our tech support team for help or troubleshooting advice, please ensure you have downloaded the latest version of Hema Explorer from the App Store. To check you have the latest version, open the App Store app on your device and then tap Updates to see which of your apps need updating.


Online Support

If you can't find a solution to your problem in our online how-to manuals, you can get online help by submitting a ticket to our dedicated Tech Support team.

Get online tech support

Still Need Some Help?

If you've exhausted all the avenues above and still can't get what you need.

Call our Brisbane head office on (07) 3340 0000 between 10:00am and 2:00pm Mon-Fri AEST (UTC+10).