Our office is shut for the holidays from close of business on December 22nd, 2017, until January 8th, 2018. All customer service or technical support enquiries made during this time will be tended to when our staff return to the office. Please keep this in mind when submitting a support request in the lead-up to or during this period, as these timeframes may impact our ability to act on your request promptly. We apologise for any inconvenience caused, and wish you a safe and happy festive season.
Register your HN6
Ensure your HN6 is registered with us to speed up any support or warranty requests you may lodge.
Download User Manuals
Download PDF versions of different HN6 user manuals to view and store on your PC or mobile device.
Popular Video Tutorials
If you can't find a solution to your problem in our online how-to manuals, you can get online help by submitting a ticket to our dedicated Tech Support team.Get online tech support
Before sending your Hema Navigator to Hema Maps:
- A Return Authority number from Hema Technical Support is required before sending your Navigator to Hema.
- When you submit a ticket, you will be automatically registered in our eSupport system and will receive an email with your account details and Return Authority number.
- Always have your Ticket or Return Authority Number handy when contacting the Support Team.
- All warranty related issues should be addressed by the place of purchase. Where practical, you must return the Navigator to the place of purchase.
Still Need Some Help?
If you've exhausted all the avenues above and still can't get what you need.
Call our Brisbane head office on (07) 3340 0000 between 10:00am and 2:00pm Mon-Fri AEST (UTC+10).